Effective Operations and Performance Management

By the end of this workshop, participants will be able to:

• Transform the workplace into a value-added shop floor being performance driven
• Find out the skills necessary for employees to run the organization
• Improve problem solving and decision-making skills
• Set expectations and work as a team
• Support delivery and customer service improvement
• Infuse structured methods on execution and escalations
• Set up realistic objectives and KPI's
• Discipline workforce and leadership development
• Support Quality, cost and Safety improvement
• Take quick action on missed performances

Content

• What is World Class Manufacturing?
• Criterions for World Class Manufacturing
• Importance of Production Floor management
• Criterions for World Class Manufacturing
• The Customer - Internal and External
• What is Performance Management?
• The Performance Management Plan: Plan, Organize, Lead and Control
• KPI's that can be managed
• KPI's that cannot be managed
• Vendor Managed KPI's
• Team Building Event for Performance Management
• Skills required of Managers
• Skills required of rest of Employees
• Managing relationships with other departments
• General management skills communications, Delegation and Motivation
• Quality Management
• Why is Quality Management important?
• Role and Impact of quality management in shop floor operations
• Case study
• Impact of Lean Management
• Identifying waste and benefits of Lean
• Impact of lean systems, Kaizen
• Case Study
• Upskilling Management staff to support shop floor
• Art of Managing people for Continuous Improvement
• Dealing with Stress Management
• Dealing with Conflict Management
• Case Study on Stress and ways to Overcome
• Team Development and Assessment
• Team Issues and Identification
• Team Meetings and Management follow ups
• Case Study

For Whom

Operation/Production Managers, Technicians, Machine Operators, Supervisors, Directors, and others who are involved in the day to day activities in the manufacturing sector.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.