Managing and Organizing Accounts Receivable

Due to the recent credit crisis sweeping the global economy, fluctuating interest rates, increasing competition, and growing uncertainty, managing credit and collections effectively is becoming more of a challenge. All industries are exposed to credit issue, different tools, and techniques to maximize cash collection will be provide in the workshop.

Content

Introduction to Accounts Receivable

• Working Capital and Cash Management
• The Cost Credit
• Effective Customer Services

Customers and Trading Terms

• Terms of Trading
• Customer credit evaluation
• Tools and techniques of financial analysis
• Segmental Analysis of financial statements

Practical Collection Tools and Techniques

• Eliminating Barriers to payment
• Recognizing excuses and delaying tactics
• Providing solutions to non-payment
• Litigation and recoveries

Telephone Collection Techniques

• Preparing for the Call
• Negotiation Skills for Successful Collections
• Communicating and Listening Skills
• Building Relations with Customers

Managing the Receivables Ledger

• Developing Effective internal relationships to maximize performance.
• Setting targets and tracking performance
• Latest developments in Accounts Receivable

For Whom:

Accountants, Auditors, Financial Controllers, Accounts Receivable Managers, Credit Managers, Finance Managers and Financial Analysts, CFOs and others who perform related functions in both public and private sectors.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.