IIM Certificate in Business Process Management

To remain competitive in today’s global economy, businesses need to redefine their processes. Existing processes are too costly, too wasteful and often irrelevant to their intended purpose. Business Process Management (BPM) provides the framework and tools to refocus business processes and achieve breakthrough improvements in quality, cycle-time and service while reducing costs.

In this workshop, participants will learn the internationally accepted Business Process Model and Notation technique which is an intuitive way to define, analyse and document business processes. They will also learn how to design and implement the information technology and organizational structure and culture required to enable new processes. Emphasis is placed on the seamless integration of processes across the enterprise.

The spectrum of topics necessary to effectively document, improve, design, redesign and transform business processes is covered in this workshop.  This course is aligned with the Business Process.

Course Objectives

By the end of this training course, participants will be able to:

• Describe the Business Process Management
• Understand Business Process Modeling
• Apply the Business Process Analysis
• Identify  the principles of Measuring Business Process Performance                                                                                                 

Course Contents

•  Introduction to Business Process Management
•  Understanding Business Process Management
•  Key Business Process Concepts
•  Introduction to Business Process Modelling
•  Introduction to Business Process Analysis
•  Introduction to Business Process Design