In a competitive business environment, it is not only necessary to have skilled Procurement professionals but to ensure that the organization can implement appropriate strategies through the application of clear purchasing policies and processes, and can measure performance with relevant Key Performance Indicators and Service Level Agreements.

Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned with the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style.

For whom:

This program is designed for purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process. It will also benefit organizations who want to optimize their procurement processes.

Learning objectives:

At the end of the course, participants will be able to: 

• Outline the strategic role of purchasing in the organization
• Choose the appropriate SLAs and KPIs
• Formulate policies to effectively govern the organization's purchasing activities
• Design cross-functional processes and procedures that optimize effort, cost, time, output and controls
• Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
• Write policies and procedures that are clear and implementable