Improving public services means changing the ways that public services deliver services to citizens. This means first defining the responsibilities of government ministries, departments or agencies, then ensuring that ministries, departments, agencies and staff have enough funds, people, equipment and other resources to carry out these responsibilities. Public service reform can include almost anything that could affect the effectiveness - doing the right things  - and efficiency - doing things in the right way - of public service delivery. Setting priorities for improvement contains a guide for conducting self-assessment and performance management for improving public services

For whom:

Chief executives, permanent secretaries, departmental heads and other senior executive officers who lead the delivery of services to a wide range of public users in ministries, departments, agencies, and Local Government Councils.

Learning objectives:

At the end of the program, participants will be able to;

• Be able to show others how to significantly improve on your existing investment in competencies
• Analyze and demonstrate how performance can be improved in the Public Sector
• assess the scope for making changes in service delivery through the introduction of new techniques
• Understand and be able to significantly improve any existing Performance appraisal system and explain the benefit to Management
• Learn good motivation techniques to apply to motivate staff, specifically to improve service delivery in the Public Sector