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Workshop on Resilience and Emotional Intelligence: Combating Stress in Healthcare Services Delivery

By: Human Capital Associates Global Consult Ltd

State, Nigeria

27 Nov - 01 Dec, 2023  5 days

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NGN 195,500

Venue: Aldgate Congress Resort Hotel Ltd, Plot 308 Abacha Road, GRA Phase 3, Opposite Next-Time Supermarket, Port Harcourt

Other Dates

Venue Date Fee  
Grand Excelsior Hotel, Kuwait Road, Bur Dubai, Dubai, UAE\\r\\n, United Arab Emirates 20 - 24 Feb, 2023 NGN195500
Paradise Suites Hotel, 3, Paradise Beach Place, Bertil Harding Highway, Kololi, Serekunda, Gambia\\r\\n, Gambia 17 - 21 Apr, 2023 NGN195500

Program overview:

The pressure healthcare providers experience is not likely to disappear anytime soon and they are constantly at increased risk of burnout.  Increase in workload, demand from patients and work life balance can trigger burnout or compassion fatigue and increase loss of confidence, potential for error, disengagement and low level of wellbeing.

Managing stress and work life balance isn’t a luxury but should be considered absolutely essential for the mental, physical and emotional well-being of every staff member. Every aspect of work life, from safety, sick days, customer satisfaction and work place harmony are all directly affected by how stress and work life balance is managed.

Resilience is a skill everyone possesses and can be developed and used to create a culture of high performance and increased satisfaction both on and off the job.

This course is designed to walk healthcare professionals through the fundamentals of emotional intelligence as a foundation of resilience, increased self-awareness, self-management and strategies to cope with stress.


For whom:

This program is designed for primary healthcare givers, recuperative care givers, and other healthcare facility administrators, Doctors, Nurses, hospital administrative staffs, chief nursing officers, department directors and other healthcare professionals at supervisory, management or executive levels with responsibilities that interface with patients. Physical Therapists, Occupational Therapists, Massage Therapists, Athletic Trainers, Speech-Language Pathologists, Non-clinical Personnel can also benefit from this course.


Learning objectives:

At the end of this program, participants will be able to;

  • Know the difference between resilience & stress management
  • List and discuss the five dimensions of well-being
  • List three Perception Oriented Stress Strategies
  • Develop strategies for coping with stress and stress management
  • Know the five aspects of Emotional Intelligence (EI)
  • Develop good emotional competency
  • Develop good self-perception
  • Develop skills for self-expression
  • Develop skills for good interpersonal relations
  • Develop skills for stress management
  • Develop skills for decision making
  • Know and discuss the meaning of overall well-being
Aldgate Congress Resort Hotel Ltd, Plot 308 Abacha Road, GRA Phase 3, Opposite Next-Time Supermarket, Port Harcourt Nov 27 - 01 Dec, 2023
Grand Excelsior Hotel, Kuwait Road, Bur Dubai, Dubai, UAE\\r\\n, United Arab Emirates 20 - 24 Feb, 2023
Paradise Suites Hotel, 3, Paradise Beach Place, Bertil Harding Highway, Kololi, Serekunda, Gambia\\r\\n, Gambia 17 - 21 Apr, 2023

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:30:am

NGN 195,500.00 + 9,775.00 (VAT)
USD 4,500.00 + 225.00 (VAT)
(Convert Currency)

Asije Philip 08029170491, 08068933608, 07087578814, 08051365946, 08145745664, 08184727337

Group discount available
Dr. Nathaniel Udeozor Nwadiogbu MD., PGDHM: A physician with over twenty-eight years’ experience in management of general medical ailments and Private Medical Practice Administration with particular emphasis on its relationship with Health Management Organizations (HMO) and NHIS. Dr. Nathaniel U. Nwadiogbu holds medical degree in General Medicine from Friendship University in Moscow Russia and also holds a Post graduate Diploma in Hospital Management from Lagos University Teaching Hospital Lagos. He is a member of Nigeria Medical and Dental Association of Nigeria and the Association of General and Medical Practitioners of Nigeria (AGMPN)DR. DAVID AFOLABI AYO – A consultant of over 15 years after practicing medicine for some time. A Brian Tracy International (Nigeria) Lead facilitator and experienced consultant, Dr. Ayo has conducted and facilitated programs for various organizations including Guaranty Trust Bank, First Bank Plc, Skye Bank, Access Bank, Diamond Bank, Insurance PHB Cornerstone Insurance, Visafone, Delta Afrique, Cartridge World, Rlg, Swift, Sterling Homes, Success Business and Leadership School (SBLS) among others.D. A. Ayo is also a speaker for different secular organizations with adequate and professional knowledge in different soft skill programmes like Business Etiquette, Personal effectiveness, Stress and Physical Health Management, Leadership and management, Presentation skills, Writing skills, Mind Management and others.He was the presenter of a notable T.V programmes on Business and Personal effectiveness on Time T.V. and was also a presenter of “Positive Change Clinic” on Pinnacle Health Radio (online) and a regular special guest on Super screen TV‟s popular programme „Let‟s Talk‟. He was the Charter Vice President (Education) of the Lighthouse Toastmasters and he was later elected President of Lighthouse Toastmasters International. He is also a chartered member and a certified Competent Communicator and Advanced Communicator Silver of the Toastmasters International. He is an Alumnus of Lagos Finishing school with adequate training in business and social etiquette. He is also an Alumnus of the highly respectable Fate Foundation and he was a member of the Project Management Institute in U.S.A, and an Associate member of the Nigerian Institute of Management. He is a certified International Trainer. He is having certificates in Neurological Repartterning, Ericksonian Hypnosis, Performance Coaching and Result Coaching. David has just recently become a certified Intelligent Leadership coach and expert from the world acclaimed Leadership expert John Mattone. He will join others to share their experiences on this program.Dr. Shaaban Haggag – PhD. MBA, (City University, WA. USA) MEHRMA. SHRM. - A senior specialist in organization development; Through his practice, have brought over 28 years of business experience and work background that spans business areas, such as sales, marketing, distribution, country management, people and organizational development as well as human resources. An organizational development business partner & strategic Human Resource professional who currently provides consultancy services to medium to large sized businesses in diversified industries including international businesses across Africa, Asia and the Middle East countries. Play a vital role in aligning business processes with organizational goal and strategies. Strong team player, attention to detail, unrelenting respect for ethics & compliance models in a regulated environment. Dr. Shaaban Haggag combines strong industry and geography knowledge coupled with business leadership skills enables him to consistently manage complex organizational development & HR projects. Dr. Shaaban possesses strong inter-cultural competency, having worked with Bristol-Myers Squibb in the capacity of Director, Organization Development for the Middle East region and extended HR Director for Africa, having led cross functional projects and change initiatives as well as handling M&A projects. He will join other internationally acclaimed professionals to anchor this program.ABIODUN ODEYEMI - M.Sc. (Managerial Psychology), MCIPS, (London) AMNIM, QMS Auditor. An experienced Management Practitioner with over 25 years of experience spanning the manufacturing, engineering and service sectors of the economy. Mr Odeyemi is a specialist in Managerial Psychology (Leadership, General Management, Negotiation, Communication and Human Relations) Business/Process Development, Employee's Motivation, Productivity Improvement, Performance Management, Project Management (Monitoring and Evaluation), Supply Chain Management, QMS Certification, and Attitudinal Change. Mr Odeyemi was as the Asst. General Manager, Supply Chain, Pivot Engineering Nig. Ltd before venturing into consultancy. He will join others to share their experiences on this program.
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