Training on Human Resource KPIs and Metrics

Effective human resources (HR) operations are crucial for organizations in today's dynamic workplace. As a result, HR departments must be able to collect and monitor employee performance data, spot possible issues using KPIs for HR, and foster a positive work environment for all employees. It's crucial to select the appropriate metrics for your organization and measure them consistently so that you can evaluate how your policies and activities affect the overall performance of the organization. KPIs align with the goals and vision of the organization. This course is aimed to help participants understand the best practices for choosing the appropriate KPIs to monitor and improve the organizations’ performance.

Target Participants

This course targets HR professionals and managers

Course Duration

What You Will Learn

By the end of this course the participants will be able to:

• Understand the importance, difference, and benefits of KPIs and metrics
• Understand the role of HR in measuring the effectiveness of KPIs for success
• Define and calculate KPIs for critical processes
• Identify business needs and improve productivity rate for the organization
• Design and calculate the employee satisfaction index and use it to measure employee morale.
• Control employee turnover and develop strategies to attract and retain competent candidates
• Assess the deviance from expected outcomes and implement timely course correction

Course Outline

Introduction to HR KPI and Metrics

• What is HR KPI and Metrics?
• Importance and benefits of HR KPI and Metrics
• Difference between HR KPI and Metrics
• Framework for KPI and Metrics
• Common Mistakes when Using KPIs

Steps to Designing KPI’s

• Identifying the key strategic objectives
• Defining success for each objective
• Deciding on how to measure the success
• Writing the KPI’s
• Identify the level of performance expected for each role in a particular department

Key Areas to Track and Monitor

• Sales and marketing KPI’s
• Financial KPI’s
• HR and change management KPI’s
• IT and customer service KPI’s
• Health and safety KPI’s

Organizational KPIs

• Organizational appeal and reputation
• Salary competitiveness
• Human value added
• Career growth
• Absenteeism rates and absenteeism cost
• Employee morale

Financial KPIs

• Return on human capital
• Labor cost
• Cost per hire
• Cost per trainee
• Opportunity cost
• Supervisory ratios
• Cost to supervise
• Compensation and benefits

Process KPIs

• Measuring efficiency of recruitment and selection
• Measuring effectiveness of hiring
• Using hurdles per hire (HPH) to reduce the use of 'wasta' in selection
• Using aggregate yield ratios and selection rates
• Measuring effectiveness of appraisal systems

Employee Turnover

• Voluntary versus involuntary turnover
• Turnover versus attrition
• Identifying turnover metrics
• Identifying turnover costs
• Analyzing and interpreting turnover data
• Healthy versus unhealthy turnover: When is turnover good for the organization?

Designing an HR Scorecard

• The Balanced Scorecard as a strategic tool
• Putting it all together
• Reporting HR to top management

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, presentations, group works and case studies.

Training manuals and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide training needs. A training needs assessment will be done on the training participants to collect data on the existing skills, knowledge gaps, training expectations and tailor-made needs.