Strategic Operations Management

The goal of every business is to provide the best goods or services they possibly can; and a company’s product or service is its lifeblood, and that’s what operations provides. Operations Management is a fundamental part of any organization as it play a vital role in the success of the business. It serves as the engine room of the organization, planning and driving manufacturing or services. Today’s biggest challenges in operations are all related to keeping up with the pace of innovation, and to compete in an ever- changing market whereby operations managers must maximize efficiency, productivity, and profit, which have always been vital to a company’s survival.

Who Should Attend?

Operations directors and managers, Heads of departments, Senior operations executives, officers and staff those who wish to learn how to plan and control the delivery of the operations process.Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

Course Outcomes

Delegates will gain knowledge and skills to: 

• Understand what operational excellence is 
• Design, direct, and shape organizational processes to your advantage
• Develop the skills required of an operations manager
• Bridge the gap between organisational and operational goals
• Understand the link between process characteristics and other strategic choices.
• Understand how to measure process efficiency and effectiveness

Key Course Highlights

• Ability to relate the area of operations with business strategy and its relationship with other functional areas of business
• Developing and Operations Strategy in the 21st Century
• Operations Planning and Control
• Supply Chain and Logistics Management
• Quality management and Six Sigma
• Understand how to measure process efficiency and effectiveness