Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Customer Relationship Management that Works

By: Learnway Africa

Lagos State, Nigeria

08 - 12 Jul, 2024  5 days

Follow Event

  

NGN 180,000

Get 5.00% off

Venue: 6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos.

Other Dates

Venue Date Fee  
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 05 - 09 Aug, 2024 NGN180000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 16 - 20 Sep, 2024 NGN180000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 14 - 18 Oct, 2024 NGN180000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 18 - 22 Nov, 2024 NGN180000
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 16 - 20 Dec, 2024 NGN180000

Customer Relationship Management (CRM) That Works is a training program designed to enhance the skills of customer service representatives, sales professionals, and business owners in managing customer relationships in a way that fosters customer loyalty, increases retention rates, and generates repeat business.

The program will cover the following topics:

  • Understanding the importance of customer relationships in achieving business success.
  • The fundamentals of customer relationship management, including customer acquisition, customer retention, and customer loyalty.
  • Strategies for building trust, rapport, and empathy with customers.
  • Enhancing communication skills, including active listening, effective questioning, and clear communication.
  • Developing effective problem-solving and conflict resolution skills.
  • Strategies for managing customer expectations and handling customer complaints.
  • Understanding the customer journey and identifying touchpoints where customer interactions take place.
  • Developing customer-focused marketing and sales strategies.
  • Managing customer data and leveraging technology to support CRM efforts.
  • Measuring and evaluating the effectiveness of CRM efforts.

The course will be delivered through a combination of lectures, case studies, interactive activities, and simulations. Participants will have the opportunity to work in small groups to practice the skills and techniques covered in the program and receive feedback from their peers and instructors. The program is designed to be practical and hands-on, with a focus on real-world applications that participants can apply immediately in their workplace. By the end of the program, participants will have gained the skills and knowledge to build and manage effective customer relationships that drive business growth and success.

6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos. Jul 08 - 12 Jul, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 05 - 09 Aug, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 16 - 20 Sep, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 14 - 18 Oct, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 18 - 22 Nov, 2024
6, Alhaji Idowu Street, Beside Eko International School Off Oke Street, Beside Tastee Fried Chicken Eatery, Sobo bus stop, Akowonjo, Lagos., Lagos State, Nigeria 16 - 20 Dec, 2024
NGN 180,000.00
NGN 700.00
(Convert Currency)

Rosemary Okonkwo +2348037119334

Course can also be delivered online
Learnway Faculty

Related Courses

Workplace Ethics, Protocol Management and Service Delivery Excellence Workplace Ethics, Protocol Management and Service Delivery Excellence

5 days, 24 - 28 Jun, 2024 

2024-06-24 12:06:00 2024-06-24 12:06:00
Lagos State, Nigeria

Learnway Africa

In today's competitive and diverse business environment, workplace ethics, professional protocol, and exceptional service delivery are critical for personal and organizational success. This ...

Pension Fund Strategies, Governance, Regulation and Investment  Pension Fund Strategies, Governance, Regulation and Investment

5 days, 01 - 05 Jul, 2024 

2024-07-01 12:07:00 2024-07-01 12:07:00
Lagos State, Nigeria

Learnway Africa

Pension Fund Strategies, Governance, Regulation and Investment is a course that covers various aspects of managing pension funds. The course include topics such as: Pension fund strategies: This ...

Public Presentation Skills: Public Presentation Skills:

5 days, 01 - 05 Jul, 2024 

2024-07-01 12:07:00 2024-07-01 12:07:00
Lagos State, Nigeria

Learnway Africa

Are you ready? Ready to become an inspiring, impactful speaker? As a three-time contender for the World Championship of Public Speaking. Learn how to prepare, craft, and deliver a great speech with ...

Corporate Governance in the Boardroom: A Practical Approach Corporate Governance in the Boardroom: A Practical Approach

5 days, 08 - 12 Jul, 2024 

2024-07-08 12:07:00 2024-07-08 12:07:00
Lagos State, Nigeria

Learnway Africa

"Corporate Governance in the Boardroom: A Practical Approach" is a course that aims to provide a practical introduction to corporate governance for board members and executives. The ...