At the end of this training, participants are expected to:

• Acquire powerful skills to influence and persuade others toward shared goals
• Become more confident and creative at keeping the perceived level of conflict low enough to get win-win results through cooperation, negotiation, partnership.
• Demonstrate strategy and tactics of distributive bargaining and integrative negotiation planning
• Describe the importance of communication in negotiations.
• Discover new ways to manage interpersonal differences to prevent conflicts from becoming tiresome or emotionally draining.
• Discuss the functionof power in negotiation processes.
• Distinguish the key planning elements required for successful negotiations.
• Explain the nature of the of negotiation process.
• Explore the attitudes, behavior, and strategies that help people manage conflict constructively
• Identify key elements in integrative negotiations.
• Illustrate the role of perception, cognition and emotion in the negotiation process.
• Provide tools to get beyond conflict and improve the quality of relationships