Becoming an Effective Supervisory Manager

Supervisors today find themselves in a unique position. They are charged with creating an environment in which their employees can achieve superior performance, yet they often have minimal control over that environment. They have to be in charge of all of the work from start to finish, and they are held responsible if goals are not met.

This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. It will also help you manage everyday operations more efficiently.

Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as a 21^st-century supervisor.

This training will highlight:

• Transit from team member to team supervisory manager
• How to develop key business and organizational skills
• Help subordinates learn how to link the daily activities of their subordinates with set business direction
• Ways to manage the tricky relationship between subordinates and senior management.
• Ability to provide direction and decision-making to team members.
• Ability to delegate assignments to others.
• Ability to observe subordinates performing tasks and provide appropriate feedback.
• Ability to encourage others to participate in team decisions and focus efforts on overall group objectives.

Workshop objectives:

• Apply the principles of supervision to your work.
• Build and be part of effective and productive teams with a focus on customer satisfaction.
• Plan, control and monitor work performance in your area of responsibility.
• Provide better on-the-job coaching for your subordinates.
• Develop an action plan that will internalize those basic competencies that will enable you to make more positive and effective contributions to the company's objectives.

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.