Effective Communication and Stakeholder Management

Success in any job role or project hinges on one’s ability to build strong relationships at all organizational levels and amongst external influencers.

Managing stakeholders requires a different range of skills than those needed for managing team members. For effective stakeholder management, you need to possess the ability to choose the right communication style and techniques, depending on different situations and stakeholders.

In this course, participants will learn how to understand the value of different publics, how to collaborate with stakeholders, enhance trust and cooperation, gain the skills to detect and resolve inherent conflicts of interest between different stakeholder groups and buy-in, manage expectations through effective persuasion and influence techniques, and dynamically adjust their approach to a wide range of situations.

This training will highlight:

• Stakeholder Background
• Communications
• Assertiveness and Negotiations
• Stakeholder Identification
• Stakeholder Analysis
• Stakeholder Engagement
• Engagement Participation
• Continuous Improvement
• Guidelines for Success

Workshop objectives:

• Use different methods to identify stakeholders.
• Determine the best approaches to engage stakeholders in your work and to build trust.
• Recognize how to work with your stakeholders to proactively accept changes in your work.
• Focus on active listening when stakeholders have concerns, issues, or suggestions.
• Work with stakeholders to promote organizational value.
• Handle conflict between competing stakeholder requirements.

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.