Knowledge Management Course

This Knowledge Management (KM) training course teaches you how to implement an efficient method of collecting and using the informational assets, and intellectual resources of the employees, for assisting in organizational success. This teaches you how to create a system that captures knowledge purposefully for incorporation into business strategies, policies, and practices at all levels of the organization.

This course helps construct the knowledge base of the organization by improving, systematizing, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organization.

Duration:       5 Days

Learning Objectives

• Describe the concepts behind knowledge management.
• Examine the Do's and Don'ts of successful knowledge management.
• Interpret the knowledge management lifecycle.
• Identify the knowledge management paradigm.
• Learn about various knowledge management models.
• Build a rationale for KM in a company.
• Develop a KM implementation in a company.

Course outline

Module 1

Understanding Knowledge Management

• What is knowledge?
• What is knowledge management?
• A brief history
• Applications in the workplace
• Data, information, and knowledge
• The tacit mode

Module 2

The Knowledge Management Life Cycle

• Understanding episodes.
• Acquisition
• Knowledge
• Integration

The New Knowledge Management Paradigm

• Paradigms of the past
• The new paradigm
• Implications and applications
• The knowledge management end game

Module 3

Knowledge Management Models

• The Nonaka and Takeuchi Model (SECI)
• Wiig Model
• Kakabadse Model
• Boisot Model

Building a Knowledge Management Rationale

• Why rationale is necessary.
• Building a business case
• Finding success stories
• The commodization/customization model

Module 4

Customizing Knowledge Management Definitions

• Components of a knowledge management definition
• Customizing the components
• Creating a KMBOK
• Implementing Knowledge Management in Your Organization
• Gathering support
• Identifying opportunities for revenue streams
• Key knowledge management techniques
• Understand the cultural and behavioral elements of knowledge management.
• Explain how to develop a conducive environment for knowledge sharing and overcoming challenges.
• Learn how to make the best use of organizational assessments.
• A map for success
• The no-budget scenario

Module 5 Tips for Success

• About the chief knowledge officer
• Knowledge management skill checklist
• The knowledge management imperative
• The hype curve.
• Barriers and helpers to success

Advanced Topics

• The knowledge management maturity model
• Absorptive capacity
• Rustiness
• Process model types

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us.

Training Venue

The training will be held at our Upskill Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant.

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request. For booking contact our Training Coordinator through email.