Leadership and Management Training Course

This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own wellbeing, and how to better solve workplace problems.

The leadership course covers everything you need to know from delegating and motivating, how to apply various leadership styles, keeping your finger on the business, performance management, communication, dealing with conflict, change management and planning the future of your department or business (including strategy development).

It looks at lots of real-life examples and gives practical tools you can use right away to get better results.

Duration:       5 days

Who should take this course?

This Leadership and Management course looks at the foundational skills needed to be a successful manager and leader. It could be that you’ve suddenly found yourself in a position of responsibility, or in charge of a team or running a department, or it could be that you’re in a planned stage of your career and are ready to develop or improve your leadership skills and qualities. This course is suitable for anyone wishing to learn more tools and information to succeed in a leadership or management role.

Course Objectives

• Understand the basics of People Management
• Understand how to lead and manage.
• Leading in the managing role
• Manage Diversity
• Communication and Effective decision making
• Understand the problem-solving skills.
• Understand techniques to manage and implement change effectively.
• Manage Teams
• Leading people and processes
• Leadership behaviours that help overcome challenges.
• How to engage and involve the teams during times of change?
• Connect with the team members.

Course Outline

Module 1: Introduction to Leadership

• Leadership styles of the past vs. Contemporary Leadership styles
• Micro-Management vs. Macro-management, and a mix of two
• Core values of leadership -Trust, integrity, excellence, commitment, innovation
• Walk the Talk

Module 2: Self-Leadership

• Assessment of your own Leadership style
• Understand how to make use of your strengths in the following:
  • Execution Excellence
  • Networking and Relationship building
  • Strategic Alignment
  • Influencing the stakeholders, team, and individuals
• Envisage the demonstrated behaviour.
• What is Situational Leadership?
• Leading change Internally and Externally
• Leading change ethically

Module 3: Goal Setting and Performance Management

• Goal setting and outcomes
• Formulate KRA’s / KPI’s
• Lead and Lag indicators
• Planning for team and individual performance
• Coaching on daily basis for performance
• Evaluating Performance of department, team, and individuals
• Importance of Communication in performance
• Skip-Level Meetings
• Honing your Listening Skills with special focus on reflective listening

Module 4: Feedback

• Structure for effective feedback
• Developing Competence for sharing feedback
• The Power of Words for appreciation
• Non-Verbal Communication

Module 5: Team Building and Team Management

• Characteristics of High-performing teams
• Understand your team-leadership style.
• Right Hiring
• Stages of Team development
• Putting the strengths of team to work
• Succession Planning
• Talent Management
• Team motivation
• Communication for Rapport building with the team.
• How to Delegate?
• Communication during Delegation
• Pitfalls during delegation and their avoidance

Module 6: Cultural Awareness

• Develop an understanding of culture.
• Business relevance
• Developing cultural competence
• Cultural diversity and competitive advantage at
  • Local, National, and International Level
• Multicultural collaboration

Module 7: Transactional Analysis (Ta)

• What is the concept of TA?
• The impact of TA on the review discussion and Team Management
• Understand the concepts of EGO States:
  • Parent
  • Adult
  • Child
• The dominance of ego states
• Impact on performance review discussion

Module 8: Managing Team with Emotional Intelligence

• What is Emotional Intelligence?
• Leveraging the strengths of the team members
• Understand how to connect with the members of the team.
• Understand how to coach team members for growth in their roles.
• Understand how to inspire team members.

Module 9: Techniques for Problem Solving

• The 5 Why’s technique.
• Fish Bone Diagram
• Brainstorming
• Quality Circles
• Root Cause Analysis
• Pareto Analysis- 80-20 Rule
• The Six Thinking Hats

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirements. For further inquiries, please contact us.

Certification

Participants will be issued with Upskill certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation are arranged upon request. For booking contact our Training Coordinator through email.