Effective Communication and Interpersonal Skills Workshop

Workplace communication statistics show that 86% of employees and executives cite the lack of effective collaboration and communication as the main causes for workplace failures. This course will provide participants with a comprehensive understanding of Communication and Personal Effectiveness skills in a most instructive context. Communication and interpersonal relations are complementary tools for reducing conflict and enhancing performance in organisations. Communication provides direction, shared values, common understanding, motivation, commitment, and transparency.

Who Should Attend?
This course will be of immense benefits to the following:
Business professionals, Executives, managers, and other employees who want to communicate effectively with clients, customers, colleagues, and supervisors.
Sales professionals, Sales representatives, account managers, Human Resources professionals, Marketing professionals, public relations professionals, Customer service professionals, Individuals seeking personal development.

Learning Curriculum

• Principles of Effective Communication
• Types and Effects of Corporate Communication
• Active listening, Purposeful Questioning and Feedback
• Effective email and written communication
• Effective team meetings

Learning Methodology
This course relies on the use of individual and group debriefs. The course also features the use of several case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises are used to demonstrate the skills required for effective learning experience.