Executive Assistants and Administrative Professionals are valuable and pivotal in the organization’s management. They play a vital role in ensuring organizational efficiency by providing administrative, organizational, and strategic support to executives and teams. From managing schedules, handling correspondence, maintaining records, and acting as liaisons between executives and stakeholders, these professionals are critical to enhancing productivity and enabling executives to focus on strategic priorities. Beyond administrative tasks, they contribute to decision-making by conducting research, preparing reports, and streamlining workflows, all while upholding professionalism and confidentiality.

This course is aimed to equip you with the expertise to take your career to the next level and increase productivity.

Course Objectives

By the end of this course, participants will:

• Aid directors and senior managers by performing pivotal roles
• Strengthen their organizational abilities
• Manage their time more efficiently and increase productivity
• Master the art of multi-tasking and organizational skills
• Enhance communication skills
• Improve decision-making and problem-solving.
• Build Professional Etiquette and Protocol.
• Learn the impact of technology used by next-generation executives and assistants

Course Duration

Classroom: 5 Days

Online         7 Days

Target Participants

This course is designed for executive assistants, administrative professionals, personal assistants, office managers, secretaries, and clerical staff looking to refine their expertise and establish a strong foundation in administrative excellence.

Course Outline

Foundations of Executive Assistance

• Understanding the role of Executive assistants

• Time and Priority Management

• Communication Mastery

Advanced administrative functions

• Effective Office Administration
• Records and Information Management
• Project Planning and Coordination

Time Optimization, Task Management & Prioritization

• Importance of time optimization
• Importance of task management
• Task Efficiency & Effectiveness
• Time management techniques
• Prioritization and Multitasking
• Urgent/Important Matrix
• Delegation of tasks
• Managing conflicting priorities
• Importance of SMART Objectives

Professional Etiquette and Business Protocol

• Corporate etiquette and presentation
• Reflecting the brand
• Understanding values, beliefs, and perceptions.
• Cross-cultural communication
• Netiquette: Net Etiquette
• Confidentiality and Compliance
• Preserving Data securely
• Conflict resolution

The Mindset of an Exceptional Assistant

• Personal Growth and Emotional Intelligence

• Leveraging Technology for Efficiency

• Action Plan for Continuous Development

Training Methodology

This course is delivered by our seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of practical activities, theory, group work, and case studies.

Training manuals and additional reference materials are provided to the participants.

General Notes

• We also do tailor-made course to meet organization-wide needs. Contact us to find out more
• The training fee covers tuition fees, training materials, lunch and training venue. Accommodation and airport transfer are arranged for our participants upon request.
• Upon completion of this training participants will be issued an accredited certificate.