This program covers the full range of conventions, rules, customs, and expectations that professional administrative managers, personal assistants and protocol officers must master in order to successfully interact professionally with customer “internal & external” VIPs and high-level business people.

Participants will learn the written and unwritten rules of official protocol, business etiquette, customer relations, logistics management as well as international cultural norms and variations.

This course is ideal for officials, whose role includes facilitating important and high-level logistics arrangements, handling VIPs and managing formal events.

For whom:

This program is designed for administrative managers/officers, Personal Assistants, Executive Secretaries, Protocol officers, Public Relations Personnel, Event Planners, Managers and Coordinators, and Administrative Personnel responsible for the coordination of events and staff involved in protocol and handling VIPs and Diplomats.

Learning objectives:

At the end of the program, participants will be able to:

• strengthen their protocol and etiquette skills in handling dignitaries and VIPs;
• acquire skills to navigate today’s culturally diverse business environment;
• develop skills in managing VIP visits, meetings, ceremonies and special events;
• identify the various tasks in the management of events and the human and physical resources required to stage successful events;
• acquire skills to organize events without the help of event coordinators thus saving the organization some money;

• display acceptable manners and respect for others;
• take control of their first impression and create a positive professional image;
• network effectively and build rapport with clients, colleagues’ vendors;
• communicate with polished language skills and write professional emails;
• send the right message through your presentation, body language and posture; and 
• manage difficult situations with composure and confidence