Poor patient flow can have a detrimental effect on healthcare services and the welfare of both staff and patients. As in all hospitals, care is provided through many specialized departments, such as radiology, surgery and various types of patient wards, as well as by ancillary departments, such as admissions, medical records, laboratory, pharmacy, housekeeping and transportation.

A patient arriving through the emergency department encounters repeated waits as he or she progresses from one stage of care to another, waiting for rooms, equipment, physicians, nurses, technicians, beds, medications, and records.

Patient flow represents the ability of the healthcare system to serve patients quickly and efficiently as they move through these stages of care. When the system works well, each stage is completed with minimal delay. When the system is broken or overloaded, patients accumulate like a reservoir, as in the chronic delays experienced in many hospitals and emergency departments.

This training program is designed to enhance the skills and knowledge of healthcare professionals in managing patient flow, fostering teamwork, and delivering quality patient care. Participants will learn essential strategies and best practices aimed at optimizing patient movement through healthcare facilities, improving collaboration among multidisciplinary teams, and maintaining high standards of patient care and safety.

For Whom

This program is designed for healthcare professionals including nurses, physicians, administrators, and support staff involved in patient care and management within hospitals, clinics, and other healthcare settings.

Learning Objectives

At the end of the program, participants will be able to:

• Explain the principles of efficient patient flow management
• Identify bottlenecks and inefficiencies in the patient journey
• Implement strategies to streamline admissions, transfers, and discharges
• Explore the importance of teamwork in delivering quality patient care
• Improve communication and collaboration among healthcare professionals
• Foster a culture of mutual respect, trust, and shared responsibility within teams
• Define quality patient care and its components
• Design techniques to improve patient satisfaction and outcomes
• Develop leadership skills essential for guiding multidisciplinary teams
• Utilize data-driven insights to make informed decisions.