Organizations across industries are faced with rapid changes in the business environments. Technology, economic upheavals and many other factors are driving so many changes that businesses need strategic flexibility to stay afloat and remain competitive. HR is one of the prominent areas where a business can gain competitive advantages. In other words, HR managers that possess the right sets of skills in this changing business landscape can help their organization to stay ahead of the curve. Thus, the HR professionals of today have a more complex role to play than before. Experienced Human Resource practitioners who wish to update their knowledge and skills about the latest techniques in various Human Resource functions will benefit greatly for this program

For Whom

The program is designed for experienced officers and managers in Human Resources department who wish to update their knowledge and skills about the latest techniques in the various Human Resources functions. Employees deployed from line functions to HR, Administration officers and Office managers can also benefit from this course.

Learning Objectives

At the end of this program, participants will be able to:

• Define communication and explain its importance to the work of HR professionals
• Explains the main principles of business communication and report writing
• Produce written HR correspondence and sample HR reports
• Apply the basic skills of conflict resolution including influencing
• Explain the importance of customer service in HR and the steps to build the required mind set
• Acquire skills in EI Competencies to effectively carry out the HR functions.