This intensive 5-day program equips business professionals with the strategic, managerial, and practical skills needed to oversee social media operations within an organisation. Participants learn how to plan, execute, and evaluate social media initiatives that support business goals, strengthen brand reputation, and drive measurable results. The course blends strategic frameworks with hands-on exercises, real-world case studies, and platform-specific guidance to ensure participants can confidently manage teams, processes, and content across today’s major social platforms.

For Whom:

This training is designed for marketing Managers & Coordinators seeking to expand their social media leadership roles. Communications & PR Professionals managing brand reputation and stakeholder communication. Social Media Managers & Specialists Looking to formalise processes and improve strategic capabilities. Customer Service Leads: Engaging customers through social platforms.

Corporate Trainers & HR Professionals. Anyone responsible for planning, supervising, or optimising social media efforts will benefit from this course.

Learning Objectives:

At the end of the training, participants will be able to:

• Develop a results-oriented social media strategy aligned with organisational goals.
• Establish governance frameworks, policies, workflows, and approval processes.
• Manage and lead social media teams, internal stakeholders, and external agencies.
• Define, track, and report kpis using analytics tools.
• Create budgets, resource plans, and campaign calendars.
• Select appropriate social channels based on audience segmentation and intent.
• Design cohesive cross-platform content strategies and campaigns.
• Utilise storytelling, brand voice, and visual standards for consistency.
• Manage paid advertising across platforms (meta, linkedin, x/twitter, tiktok, youtube).
• Implement social media governance, compliance, and brand safety policies.
• Identify and mitigate online risks, misinformation, and reputation threats.
• Build a crisis response plan and escalation procedures.
• Use social listening tools to monitor brand perception and industry trends.
• Apply best practices for community engagement and customer interaction.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.