Efficient operations and a robust supply chain are critical for healthcare organizations to deliver high-quality patient care, control costs, and ensure smooth functioning. This comprehensive Healthcare Operations and Supply Chain Management training course equips healthcare professionals with the knowledge and skills to optimize processes, streamline workflows, manage resources effectively, and build a resilient supply chain. Participants will learn about operational excellence principles, process improvement methodologies, supply chain management best practices, inventory control, logistics, and technology integration within the unique context of the healthcare industry. This course prepares individuals to lead and contribute to initiatives that enhance efficiency, reduce costs, and improve patient outcomes.

Target Audience:

This course is designed for a wide range of professionals in the healthcare sector who are involved in operations and supply chain management, including:

• Healthcare Administrators and Managers: Hospital administrators, clinic managers, department heads, and other personnel responsible for overseeing healthcare operations.
• Supply Chain Professionals: Individuals working in procurement, logistics, inventory management, and other supply chain functions within healthcare organizations.
• Clinicians: Physicians, nurses, and other healthcare providers who are involved in process improvement initiatives or interact with the supply chain.
• Operations Managers: Individuals responsible for managing day-to-day operations in healthcare settings.
• Anyone seeking to improve healthcare operations and supply chain efficiency: Professionals from various backgrounds who are passionate about enhancing healthcare delivery.

Course Objectives:

Upon completion of this Healthcare Operations and Supply Chain Management training course, participants will be able to:

• Understand the principles of operational excellence and their application in healthcare settings.
• Apply process improvement methodologies such as Lean and Six Sigma to streamline healthcare workflows.
• Manage the healthcare supply chain effectively, from procurement to distribution.
• Implement inventory control strategies to optimize stock levels and reduce costs.
• Manage logistics and transportation of medical supplies and equipment efficiently.
• Integrate technology to enhance healthcare operations and supply chain visibility.
• Improve patient flow and reduce wait times in healthcare facilities.
• Enhance patient safety by ensuring the availability of necessary medical supplies and equipment.
• Reduce healthcare costs through operational efficiencies and supply chain optimization.
• Contribute to a more efficient and effective healthcare system.

Duration:  5 Days

Course Content

This comprehensive course equips healthcare professionals with the knowledge and skills to optimize processes, streamline workflows, manage resources effectively, and build a resilient supply chain, ultimately enhancing efficiency, reducing costs, and improving patient outcomes.

Module 1: Introduction to Healthcare Operations Management

• Defining healthcare operations management and its importance.
• Key challenges and opportunities in healthcare operations.
• Core principles of operational excellence in healthcare.
• The role of operations management in improving patient care.
• Ethical considerations in healthcare operations.

Module 2: Process Improvement Methodologies

• Lean methodology: principles, tools, and techniques for eliminating waste.
• Six Sigma methodology: DMAIC cycle, statistical tools for reducing variation.
• Process mapping and value stream analysis.
• Applying Lean and Six Sigma in healthcare settings.
• Continuous improvement and quality management.

Module 3: Healthcare Supply Chain Management Fundamentals

• The healthcare supply chain: key components and stakeholders.
• Supply chain strategy and alignment with organizational goals.
• Procurement and sourcing strategies for healthcare supplies.
• Supplier relationship management and collaboration.
• Global healthcare supply chains and challenges.

Module 4: Inventory Management and Control

• Inventory management principles and techniques.
• Demand forecasting and inventory planning.
• Inventory control models: EOQ, reorder point, safety stock.
• Inventory optimization and cost reduction strategies.
• Managing pharmaceutical and medical supply inventories.

Module 5: Logistics and Transportation in Healthcare

• Logistics and transportation management in healthcare.
• Medical supply chain logistics and distribution.
• Cold chain management for pharmaceuticals and biologics.
• Transportation of patients and medical equipment.
• Optimizing logistics for efficiency and cost-effectiveness.

Module 6: Technology Integration in Healthcare Operations and Supply Chain

• The role of technology in healthcare operations and supply chain management.
• Electronic health records (EHRs) and their impact.
• Supply chain management software and systems.
• Data analytics and business intelligence for healthcare operations.
• Emerging technologies in healthcare supply chain.

Module 7: Patient Flow Management and Capacity Planning

• Understanding patient flow and its impact on healthcare operations.
• Capacity planning and resource allocation.
• Reducing wait times and improving patient access.
• Optimizing scheduling and appointment management.
• Managing patient flow in different healthcare settings.

Module 8: Quality and Safety in Healthcare Operations and Supply Chain

• Ensuring quality and safety in healthcare operations.
• Managing medical errors and adverse events.
• Supply chain integrity and product safety.
• Regulatory compliance and quality standards.
• Building a culture of safety and quality.

Module 9: Performance Measurement and Metrics

• Key performance indicators (KPIs) for healthcare operations and supply chain.
• Measuring and tracking performance.
• Data visualization and reporting.
• Benchmarking and best practices.
• Performance improvement initiatives.

Module 10: The Future of Healthcare Operations and Supply Chain Management

• Emerging trends in healthcare operations and supply chain.
• The impact of technology and innovation.
• The role of data analytics and artificial intelligence.
• Global supply chain challenges and opportunities.
• Sustainable and resilient healthcare supply chains.

Training Approach

This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

Tailor-Made Course

This course can also be tailor-made to meet organization requirement.

Training Venue

The training will be held at our Skills for Africa Training Institute Training Centre. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, training materials, two break refreshments, and buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

Certification

Participants will be issued with Skills for Africa Training Institute certificate upon completion of this course.

Airport Pickup and Accommodation

Airport pickup and accommodation is arranged upon request.

Terms of Payment: Unless otherwise agreed between the two parties’ payment of the course fee should be done 5 working days before commencement of the training.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.