Learning Objective:

To equip participants with essential knowledge, practical skills and tested tools and techniques for the design and delivery of efficient and effective services that meet and surpass customer expectations.

Key Benefit:

• In-depth understanding of the concepts of service and service quality;
• Improved ability to design and deliver services that are aligned with customer needs;
• Exposure to practical tools and techniques for monitoring, evaluating and improving services and service delivery methods; and
• Increased capability for enhancing customer satisfaction and loyalty.

Who To Attend:

Senior and middle level officers in the public sector and marketing managers, product and service managers, customer relation officers, front office managers and public relation practitioners in the private and non-profit sectors.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.