To effectively execute the strategies of the organization, any visionary leader seeks to have a highly functional team. This incorporates professionals with a concerted combination of management, technical, and interpersonal expertise that include a creative work attitude. Its then imperative for the participants to acquaint themselves with these skills to have a deep understanding of their roles and responsibilities.

Objectives of the Program

1. Discuss various administrative ‘soft’ skills.
2. Describe how to manage time in the workplace effectively.
3. Adopt various styles of management.
4. Outline the importance of organizational skills.
5. Churn Prevention and Recovery.
6. Feedback Utilization.
7. Cultivate a Customer-Centric Culture.

Target Audience

Executive Secretaries, Personal Assistants, Administrative Executives, Group Secretaries, Departmental Coordinators, Project Officers, Junior Secretaries, Private Secretaries, Personal Coordinators, Executive Support Officers, Office Managers/Administrators in both the public and private sectors.

Training Period

• Classroom: 5 Days
• Online: 7 Days

MODULES

Module 1: Getting Started.

• Overview to an effective skill set required.
• How to become a successful EAs and PAs.
• Adoption of various styles of management.

Module 2: Soft Administrative Skills.

• Identification of interpersonal techniques.
• Attention to social intelligence.
• Active listening: Paying attention to social cues.

Module 3: Effective Time Management.

• Gain control of your time.
• Calendar management.
• Prepare for changes and surprises.
• Differentiate between what is urgent and important.

Module 4: Strong Organizational Skills.

• Understand key organizational skills.
• Learn to prioritize, plan, and work towards achieving goals.
• Stay organized
• Strive to improve on efficiency.

Delivery Method

This program is taught through a mix of practical activities, theory, group work and case studies. Training manuals and additional reference materials are provided to the participants.

CERTIFICATION

Upon successful completion of the training, participants will be awarded a certificate of course completion

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.