Effective communication goes beyond speaking clearly—it requires the ability to truly hear others and frame ideas in ways that resonate. This hands-on training equips participants with the essential skills of active listening and value framing, empowering them to build stronger relationships, influence effectively, and foster deeper understanding in both personal and professional settings.

By the end of this training program, participants will be able to listen actively and intentionally, frame communication to appeal to diverse perspectives, and improve outcomes across a wide range of interactions.

For Whom:

This course is designed for all professionals in leadership, sales, customer service, HR., team leaders and individuals in workplaces looking to strengthen their interpersonal and communication skills for effective collaboration.

Learning objectives:

At the end of the program, participants will be able to:

• Apply the principles and techniques of active listening.
• Identify and manage barriers to effective listening.
• Apply strategies for framing messages to align with others' values and priorities.
• Apply tools for navigating difficult conversations with empathy and clarity; and
• Apply techniques to improve persuasion, negotiation, and collaboration.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries. Download course brochure using the “download brochure” option.