This intensive 2-day training workshop is designed to enhance the communication and presentation skills of professionals engaging with clients and customers. In today’s competitive and client-driven environment, the ability to communicate clearly, persuasively, and confidently has become essential for building trust, securing deals, and sustaining long-term business relationships.

According to McKinsey, companies that prioritize communication competence in customer-facing roles experience a 47% improvement in client satisfaction and a 35% increase in repeat business. This program delivers practical tools, proven frameworks, and real-world strategies to boost both verbal and non-verbal communication, public speaking skills, and impactful presentations.

Course Highlights

• Business Communication Essentials: Learn to structure your communication for clarity, impact, and professionalism.
• Customer-Centric Messaging: Adapt language and tone to different customer profiles and situations.
• Presentation Mastery: Deliver compelling customer presentations using storytelling, visual aids, and persuasive techniques.
• Non-Verbal Intelligence: Master body language, tone, and voice control for more effective interactions.

Why This Training is Important?

• Low Presentation Confidence: Over 74% of employees experience anxiety before client presentations (Forbes).
• Customer Retention Impact: Poor communication accounts for 65% of lost clients (Salesforce).
• First Impressions Matter: Harvard studies show people form impressions in under 7 seconds.
• Business Growth Leverage: Effective communication is linked to 20% higher revenue generation

Benefits to Participants and the Client Organization

• Increased confidence in public speaking and client engagement.
• Improved ability to handle objections and deliver persuasive pitches.
• Greater consistency in messaging across teams and departments.
• Enhanced customer experience and brand representation.
• Strengthened internal communication and cross-functional collaboration.
• Higher win-rates in client acquisition and project approvals.

Who Should Attend?

This training is ideal for:

• Customer Service Professionals
• Sales Executives and Account Managers
• Business Development Officers
• Project Managers and Client-Facing Staff
• Team Leads and Department Heads
• Anyone who prepares or delivers customer presentations

Workshop Deliverables

• PowerPoint Slides and Trainer Notes
• Case Studies and Communication Exercises
• Pre-course Assessment
• Certificate of Participation
• Post-Training Feedback Report

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries. Download course brochure using the “download brochure” option.