The Organizing and Behavioral Skills for Secretaries, Pa’s and Administrative Professionals Course will cover the following topics and more:

Understanding Roles and the Organisation

• What is your role?  It’s to S.M.I.L.E.
• Key skills of a 21st century Secretary, PA or Admin Professional
• Understand the role of your manager and how your support is vital to their success
• Understand your business
• Chronistic Intelligence, continuous Self Development and having self-belief

Organisation Skills

• Benefits to effective Time Management to you, your manager and the organisation
• Understand how to create a well-defined plan and set attainable goals to give you the best chance of success and to help you become as organised as you can
• C.R.A.F.T your role for ultimate success
• Understand the importance of prioritising and how you can be more effective at achieving them
• The Art of Delegation
• Saying ‘no’ and ‘yes’ appropriately
• Learn how to be more assertive and deal with any potential conflict more effectively

Organisation Skills Continued / Behavioural Skills

• Manage your manager to be more organized
• Learn how to give feedback when expectations are not met.
• Creating a professional image
• Effective communication, the process of effective communication and the vital components of Sender / Receiver
• Barriers to effective communication and how to overcome them

Behavioural Skills – The Essentials Continued

• Communication alternatives over the telephone and written communications
• Telephony Etiquette
• Email Etiquette and how to construct and demonstrate the right use of emails
• Editing and Proof-Reading
• PowerPoint Presentations

Understanding Others

• Learn how to behave and communicate with just about anyone
• Discover people’s learning styles
• Understand people’s work personalities and how this will aid you in supporting others effectively

Course Booking

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