Nigerian Seminars and Trainings

Search conferences, training, seminars, courses and workshops in Nigeria and around the world

business logo

Telephone Etiquette Course

By: TSI Limited

Lagos State, Nigeria

17 - 19 Jul, 2017  3 days

Follow Event

  

NGN 195,000

The front office of any organization is the first contact point by customers and suppliers and most other stakeholders. The telephone is another critical contact point between organizations and outsiders. It is important to emphasize that there is no second chance of making the first impression therefore, this course is a prerequisite for those who have direct dealings with outsiders in an organization.

Learning Objectives:

At the end of this session, participants will be able to:

  • Recognize the importance of acknowledging callers and keeping them informed of reasons for delays
  • Describe standard telephone etiquette on answering calls, transferring calls and making calls
  • Prepare all necessary documentation and equipment prior to making outgoing calls
  • Decide whether to transfer a call to another person or help the person themselves
  • Ask probing questions to find out the purpose of the call, and transfer to another person who might be more able to assist
  • Take messages for others
  • Decide whether to take a detailed message, or to have the customer called back by an appropriate person
  • Deal with incoming and outgoing calls in a polite manner
  • Deal with calls quickly and politely, keeping other calls holding as little as possible
  • Recognize their role as front desk operator / receptionist / telephonist
  • Demonstrate the importance of attitude in their role
  • Create key responsibility indicators that reflect the importance of the front desk / reception desk
  • Invite customers into the business with your superior telephone skills.

Course Outline

  • Professional telephone etiquette and mannerism
  • Using your voice and language skills effectively
  • Sharpening listening skills
  • Taking messages correctly
  • Transferring calls appropriately
  • Dealing with objections tactfully
  • The necessities to have at hand for effective/prompt delivery
  • Professionalism and company image
  • Customer expectancies
  • Personal accountability
Digital Age Halls,Capital Building,332,Ikorodu Road,Idiroko Bus Stop,Near LASU Anthony Lagos. Jul 17 - 19 Jul, 2017
NGN 195,000.00
(Convert Currency)

+1-646-202-8832, 08033467639, 08023019508

Related Courses
Finance and Accounting for Non- Financial Professionals Finance and Accounting for Non- Financial Professionals

3 days, 26 - 28 Jun, 2017 

2017-06-26 12:06:00
Lagos State, Nigeria

TSI Limited

As the name suggests, Finance for Non-Financial Professionals training course is intended for people who do not have Finance and accounting as their core subject, however, their work involves dealing ...

Managing Workplace Diversity Managing Workplace Diversity

3 days, 17 - 19 May, 2017 

2017-05-17 12:05:00
Lagos State, Nigeria

TSI Limited

In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied ...

Basel II Credit Risk Management Basel II Credit Risk Management

3 days, 25 - 27 Sep, 2017 

2017-09-25 12:09:00
Lagos State, Nigeria

TSI Limited

The Basel Committee on Banking Supervision has issued for a package of proposals to strengthen global capital and liquidity regulations with the goal of promoting a more resilient banking ...

Forensic  Accounting Professional Certification Course Forensic Accounting Professional Certification Course

5 days, 13 - 17 Nov, 2017 

2017-11-13 12:11:00
Imo State, Nigeria

TSI Limited

The term ‘forensic’ means suitable for courts of justice or for public discussion and debate. Forensic auditing provides an investigation methodology and accounting analysis that is ...