Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Telephone Etiquette Online and Classroom Course

By: TSI Limited

Lagos State, Nigeria

03 - 05 Jul, 2024  3 days

Follow Event

  

NGN 180,000

Venue: 4, Akinpelu Street, Lagos - Ibadan Express Road, Behind ENYO Petrol, Ibafo Bus stop, Ibafo, Ogun State. Online and Class room

The front office of any organization is the first contact point by customers and suppliers and most other stakeholders. The telephone is another critical contact point between organizations and outsiders. It is important to emphasize that there is no second chance of making the first impression therefore, this course is a prerequisite for those who have direct dealings with outsiders in an organization.

Learning Objectives:

At the end of this session, participants will be able to:

  • Recognize the importance of acknowledging callers and keeping them informed of reasons for delays
  • Describe standard telephone etiquette on answering calls, transferring calls and making calls
  • Prepare all necessary documentation and equipment prior to making outgoing calls
  • Decide whether to transfer a call to another person or help the person themselves
  • Ask probing questions to find out the purpose of the call, and transfer to another person who might be more able to assist
  • Take messages for others
  • Decide whether to take a detailed message, or to have the customer called back by an appropriate person
  • Deal with incoming and outgoing calls in a polite manner
  • Deal with calls quickly and politely, keeping other calls holding as little as possible
  • Recognize their role as front desk operator / receptionist / telephonist
  • Demonstrate the importance of attitude in their role
  • Create key responsibility indicators that reflect the importance of the front desk / reception desk
  • Invite customers into the business with your superior telephone skills.

Course Outline

  • Professional telephone etiquette and mannerism
  • Using your voice and language skills effectively
  • Sharpening listening skills
  • Taking messages correctly
  • Transferring calls appropriately
  • Dealing with objections tactfully
  • The necessities to have at hand for effective/prompt delivery
  • Professionalism and company image
  • Customer expectancies
  • Personal accountability
4, Akinpelu Street, Lagos - Ibadan Express Road, Behind ENYO Petrol, Ibafo Bus stop, Ibafo, Ogun State. Online and Class room Jul 03 - 05 Jul, 2024
NGN 180,000.00
(Convert Currency)

Prof. Richard Mayungbe +1-646-202-8832, 08033467639, 08023019508

Related Courses

Diploma in Business Planning for Open Markets and Entrepreneurship Online and Classroom Course Diploma in Business Planning for Open Markets and Entrepreneurship Online and Classroom Course
On going

4 months, 2 day, 02 Feb - 03 May, 2024 

2024-02-02 12:02:00 2024-02-02 12:02:00
Ogun State, Nigeria

TSI Limited

Aim: the main is to engage in entrepreneurship and venture(s) that are needed for a business plan to be successful. The course was developed at the Distance Learning Centre of the Riga Technical ...

Interpreting Business Performance for Improvement Online and Classroom Course Interpreting Business Performance for Improvement Online and Classroom Course

3 days, 28 - 30 Aug, 2024 

2024-08-28 12:08:00 2024-08-28 12:08:00
Ogun State, Nigeria

TSI Limited

Where Information is not available, Managers are in darkness as business can only be managed properly when decisions are based on certain metrics but not just on a guess work. Interpreting Business ...

Public Private Partnership - Project Finance and PPP Training Online and Classroom Course Public Private Partnership - Project Finance and PPP Training Online and Classroom Course

3 days, 16 - 18 Oct, 2024 

2024-10-16 12:10:00 2024-10-16 12:10:00
Ogun State, Nigeria

TSI Limited

The concept of PPP obligates a more collaborative relationship between both sectors, fostered by openness and trust. This presents a major shift from the traditional 'arms-length' approach in ...

Effective Corporate Social Responsibility Online and Classroom Course Effective Corporate Social Responsibility Online and Classroom Course

3 days, 22 - 24 May, 2024 

2024-05-22 12:05:00 2024-05-22 12:05:00
Ogun State, Nigeria

TSI Limited

Designed to meet the needs of professionals who seek high-level competencies to manage the challenge of operating corporate social responsibly in a competitive business environment. This ...