Quality Management And Six Sigma

Six Sigma is a type of quality control management that is quickly becoming an essential component of many companies who want to succeed. It seeks to improve the quality of the output of a business process - from manufacturing to transaction and from goods to services - by identifying and removing the causes of defects and minimizing instabilities in manufacturing processes and business processes. Six Sigma uses a set of quality management methods, mainly [practical/empirical and statistical methods.

In many organizations, Six Sigma simply means a measure of quality that strives for near perfection. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has specific value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits.

Course Content/Schedule

Day One

• What is Six Sigma Quality?
• Analytical tools for Six Sigma and continuous improvement.
• Six Sigma roles and responsibilities
• External bench marking for Quality
• Total Quality Management
• Quality Specification and Quality Cost
• Developing Quality Specification and Quality Cost
• Functions of the Quality Control Department
• The DMAIC model of Six Sigma
• Are Leaders born or made?
• Point counter point and general discussion

Day Two

• Lean thinking and Lean systems.
• Evolution of Lean
• Lean Tenets
• Stabilizing the Master Schedule.
• Controlling flow with the Kaban Systems.
• Reducing Setup Time and Lot Sizes.
• Changing layout and maintaining Equipment.
• Cross-Training, rewarding and engaging Workers.
• Guaranteeing Quality.
• Changing relationships with Suppliers.
• Implementation of Lean.
• Key points and terms.
• Quality; Cost of Quality and Financial Performance.
• Preparing Cost and Quality report.
• Requirements for a Business whose management plans to remain competitive in providing goods and services that will have a market.

Day Three

• The Quality Cycle.
• Managing Quality.
• Quality and Customer Judgment.
• Manufacturing Quality
• Service Quality
• Quality Planning, Control and Improvement.
• Ensuring Quality in the Supply Chain.
• Quality, Cost of Quality and Financial Performance
• Quality Pioneers.
• ISO 9000 Standards.
• Malcolm Baldrige Award.
• Why some Quality Improvement efforts fail.
• Key points and terms.