Delivering Service Excellence Course

What level of service do your customers get when they visit your organisation, website or helpdesk e.t.c.? Most importantly, does the service received from your organization leave customers wanting more, or vowing never to do business with you again? You would agree that there are different levels of service: poor, acceptable, normal, good, great and excellent service. Today many companies are still grappling with the absolute basics of delivering service excellence and at the same time, some companies seem to deliver excellent service on a consistent basis.

The Delivering Service Excellence course is designed to give participants a better understanding on how to improve the quality of service provided and to take an integrated approach to business that puts the customer at the centre of everything it does and promote the establishment of long term mutual trust leading to profitable relationship with both internal & external customers.