Matec043 - Effective Interpersonal Skills for Engineering Managers and Supervisors Course

To achieve desired results in a diverse workplace, all employees need to develop better interpersonal skills with others and in teams. In this program, participants will learn about their behaviour and its effect on others. They will also learn about how others perceive them, their strength and weaknesses and be able to develop a flexible style in relating with co-workers and other people.

Course Benefits

At the end of this Effective Interpersonal Skills for Engineering Managers and Supervisors

Course, participants will be able to:

• Gain a greater understanding of behaviour and its impacts on others
• Create a healthy collaboration and productive environment
• Understand why people exhibit certain behaviour
• Manage anger, stress and other unproductive emotions
• Develop positive attitudes
• Build trust and rapport with others

Training Modules

• Understanding and individual differences
• Personality profiles and individual awareness
• Perception and ladder of inference
• Effects of values, belief and oxymoron on behaviour
• Sensitivity to others and their needs
• Emotional intelligence and Emotional Bank Account
• Stimulus- Response - Feedback
• Influencing and Networking Skills
• The Laws of Attraction
• Managing Difficult people
• Anger management
• Building rapport and trust
• Emphatic listening
• Using and interpreting body language
• Resolving interpersonal conflicts
• Transactional Analysis
• Attitudinal Change

Target Audience

This course is designed for all levels of Technical Personnel in the oil and Gas Industry as well as in Chemical and Process Industries but will greatly benefit:

• Technical Personnel in charge of Production
• Maintenance and Operations Engineers
• Operators
• Supervisors
• Engineering Managers

Award of Certificate:

At the end of the programme, only participants who have succeeded in completing all assignments shall be awarded a certificate.