Office Administration and Management Course

Qualified office personnel are integral to the success of every business. The Administrative Office Skills candidate should have attention to detail, enjoy working independently and be able to follow directions accurately. To remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.

This two days training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organizational and time management competencies.

Key Objectives of the Program

The training stands as an impetus to help participants acquire expertise in the

subject matter. The objective of this program includes to:

• Identify the qualities of a successful administrator to become more effective and
• Gain greater professional recognition for valuable contribution.
• Use your initiative and take on increased responsibility more confidently.
• Explore ways to broaden the scope of your role, and achieve greater job
• Fulfillment.
• Enhance team performance and manage your own and your manager's time
• More effectively.
• Enhance the support you provide by anticipating needs and identifying areas for
• Improvement.
• Take control through improved planning and organize work on a basis of
• Priorities.
• Communicate assertively with managers and business contacts to obtain cooperation
• And results.
• Deal effectively and positively with difficulties and conflicts
• Understanding your own interpersonal style

Training Learning Content

• Defining what the terms productivity, being organized, efficiency and
• Effectiveness mean in today's world
• Debunking myths and getting rid of antiquated tools
• The power of systematizing your work: thinking it through once and
• “working the work”
• De-stressing to eliminate productivity loss
• Problem solving with templates
• Making technology work for you and your boss
• Supporting Your Manager/Department/Team
• Maximizing and multiplying your value to your organization
• Contributing to your team/departments success
• Effective Communication skills
• Resolving conflict and dealing with difficult people
• Filing Systems
• How to handle confrontation and difficult situations
• Organization and Time Management
• Writing Clearly and Concisely
• Personal Development
• Formulating an action plan
• Learning Benefits

The benefits of attending this program cannot be over emphasized;

participants will be able to:

• Gain insights into the responsibilities of administrators
• Value their role in an organization and experience greater job satisfaction
• Analyze planning and organizing skills to achieve tasks-develop office
• Procedures for efficiency and effectiveness
• Develop office procedures, critical thinking abilities and communication
• Skills for greater efficiency and effectiveness
• Build an approach that suits their own individual style and workplace