The Challenging Role of Administrative Professionals Course

This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance team work. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed skills to succeed in the modern world of administration.

You will develop verbal and written communication skills which will enable you to proactively and confidently contribute to the successful achievement of the organization’s goals. You will also be able to design action plans that will enable you to transfer the learning of this course to your work place. This course will also create opportunities for your personal development and for accepting challenges when they arise. Moreover, we will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

Course Objectives

By the end of the course, participants will be able to:

• Employ a proactive role in handling job responsibilities within a team environment
• Demonstrate an understanding of the modern administrator’s highly needed abilities
• Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
• Apply professional business writing techniques in writing e-mails
• Handle telephone calls properly and professionally
• Develop self management and deal with time wasters
• Practice memory enhancement techniques with several reinforcement methods and exercises

Course Outlines

• The Administrator as part of the support team
• Understanding your role within your team
• Building an excellent professional image
• Strategies for an outstanding team player
• Understanding your team player style
• Having the right attitude to excel
• The modern administrator’s highly needed abilities
• Building information expertise
• Seeing through obstacles and building on talents and strengths
• Maturity and political skills
• Adaptability to a changing office environment
• Gaining credibility
• Taking the initiative
• Verbal communication
• Why we misunderstand other people
• Choosing the right communication medium
• Building excellent relations with your manager and colleagues
• Overcoming communication barriers
• Communicating with assertiveness and self-confidence
• Understanding cultural differences
• Strategies for greater visibility and influence
• Telephone handling best practices
• Professional telephone behaviour
• Key competencies for success
• The can-do service driven approach
• Handling difficult callers
• Effective time planning
• Identifying and controlling your time wasters
• Setting your priorities and working standards
• Maximizing your efficiency
• Planning and organizing a productive work day
• Memory reinforcement techniques
• Your memory as a business tool
• Why we forget
• Daily memory practice and training
• Techniques to increase concentration
• Remembering 'by association' and linking
• Strategies to remembering name

Who Should Attend?

Administrators, assistant administrators and secretaries. Also, those who aspire to become administrators will benefit from this course.

Methodology

This course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions. Participants will use tools to assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.