Administrative Assistant Skills Workshop

Administrative assistants play a very  important role in an office environment – they provide administrative support that enables business to run hitch-free and efficiently.

Administrative Assistant duties and responsibilities include providing administrative support to managers and employees through a variety of tasks related to organization and communication

Administrative assistants need a strong set of essential skills to succeed in their roles and ensure the success of their managers and other team members who depend on them for support

The following topics will be covered: Business writing and Presentation skills, Communication skills, Time Management techniques, Telephone etiquette, Efficient Service Delivery tips, Techniques for building and sustaining solid interpersonal relationships, Planning and Organizing skills , Meeting Management, Skills set of an effective Admin Assistant and Netiquette

Learning  Outcomes

At the end of the program participants will:

• Have a better understanding of the roles and responsibilities of an Administrative assistant
• Gain more insight into the  skills  set and competences required to function effectively and take appropriate steps to close identified skill gaps
• Build solid relationships across board , foster a cooperative working environment using interpersonal skills
• Communicate more effectively and assertively  using verbal / non-verbal cues and assertive communication skills
• Enhance their active listening skills leveraging appropriate  techniques
• Improve time management skills for self and others  using time management tools and techniques
• Enhance their business writing and presentation skills using appropriate  tools and techniques
• Achieve higher productivity using organization skills
• Set clear goals and objectives to enable proper planning and execution
• Manage their line managers and their  expectations better using appropriate skills
• Understand the key elements in customer service delivery and apply excellent service tips to create  positive memorable experience for both the internal and external customers at all times
• Resolve administrative problems quickly and more efficiently
• Understand office communication tools and how to use them appropriately(e-mail and other corporate communication medium)
• Stay professional during difficult interactions using appropriate tips and techniques
• Manage meetings more productively and communicate more efficiently via the telephone