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Winning Difficult Interpersonal Relationships Course

By: Centre for Public Service Productivity and Development

Lagos State, Nigeria

14 - 17 May, 2019  4 days

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NGN 165,000

Some believe that successfully navigating relationships is an inherent quality that can’t be learned - but this is not true. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of your communication style and how it differs from others, and learn to use that understanding to communicate effectively - verbally and nonverbally. You will participate in an interactive game where you use your newfound interpersonal skills to respond to a series of real-world scenarios.

Course Objectives

  • Complete an action plan to develop interpersonal skills
  • Use multiple self-assessments to increase their understanding of themselves and the perspectives of others
  • Apply positive and productive communication techniques to various types of interactions by receiving feedback from others
  • Create supportive workplace relationships by treating others with respect, trust, and dignity
  • Use strategies to successfully overcome tense situations and restore confidence in relationships
  • Using a competitive game environment, use interpersonal skills to respond to a series of real-world scenarios

Course Outlines

  • Overview of Interpersonal Skills in the Workplace
  • Interpersonal Skills Model
  • Senge's Wheel of Learning
  • Awareness of Self and Others
  • Understanding Emotional Intelligence
  • Expanding Perceptions
  • Accommodating Different Styles and Preferences
  • Effective Communication Skills
  • Transparent Communication
  • Focused Conversations
  • Modern Communication
  • Forming Connections with Others
  • Cultivating Trust
  • Strengthening Relationships with Feedback
  • Expressing Gratitude and Appreciation
  • Dealing with Difficult Interpersonal Relationships
  • Resolving Conflict
  • Capstone: EXIT Game (Experiential Interpersonal Techniques)
  • EXIT Game (Experiential Interpersonal Techniques)

  Who should attend?

This course is intended for individuals at all levels who want to improve their communications and relationships with others.

Lagos May 14 - 17 May, 2019
NGN 165,000.00(The program fees covers tuition, Course Materials, Tea/Coffee Break, Lunch, Bag, Certificate of participation and administration)
USD 550.00(The program fees covers tuition, Course Materials, Tea/Coffee and Break, Lunch, Bag, Certificate of participation and administration)
(Convert Currency)

Dr Chris Egbu +2348023194131

Organisation sponsoring more than two staff will get 10% discount and Payment before two weeks to event date attracts 5% discount
Centre for Productivity – CeProd.
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