This is a programme that will make participants to:
• Transit from team member to team supervisory manager
• Develop key business and behaviour skills
• Practice how to link daily activities of their subordinates with set business direction
• Learn how to recognise, stimulate and develop high professional qualities in others
• Manage the tricky liaison between subordinates and senior management.
Broad Competencies Addressed
• Ability to provide direction and decision for team members.
• Ability to delegate assignments to others.
• Ability to observe subordinates undertake tasks and provide appropriate Feedback.
• Ability to encourage others to participate in team decisions and focus efforts on overall group objectives.
• Challenges of a Supervisory Manager
• Goals of a Supervisory Manager
• Motivate, Coach and Develop Others
- Communicate the way a leader should
- Plan and prioritise daily activities
- Decide when to supervise, decide when to lead
- Get and use appropriate Feedback
• Have a coach or mentor
• Be a coach or mentor to someone.
• Focus on Performance
- Focus on making the organisation what it should become
- Enhance your knowledge so as to guide others
- Agree priority and measurable performance criteria
- Raise the performance bar
- Check for understanding and commitment.
• Support/Build Shared Vision
- Understand the organisation’s vision
- Align self and subordinates to the organisation’s vision
- Lead and execute change
- Skillfully manage the liaison between subordinate employees and
• Maximise Business Opportunity
• Appreciate competition imperatives and strong cash generation
• Key Success Factors for a Supervisor
• Supervisory Manager’s Self-Management
• A Supervisory Manager’s Gains
• The Supervisory Manager’s Continuous Development.
Be a Strong Supervisory Manager
• Don't try to be everyone's friend
• Ask for feedback and input
• Learn how to run a good meeting
• Find time to relax
• Take every opportunity to improve your people skills
• Learn how to say “no” comfortably.