First Line Manager’s Training

The purpose of the training is to initiate a process of rapid improvement by means of achieving a shared understanding of the correct management methods that we need to employ if we are to achieve our stated goals.

What is the reason for the training?

Many first-line managers feel they are under pressure from all sides: Their more senior managers sometimes put them under pressure; their customers put them under pressure and even their own team members can sometimes put them under pressure.

In addition: your first line managers are not all trained in the arts of leadership, management and motivation. Therefore, many first-line managers need some targeted training designed to help them fit into the role.

This unique two-day program is designed to help first-line managers to act more confidently; by equipping them with the special skills and knowledge that they need.

Learning Objectives

Upon completing this training, participants will be able to:

• Understand their role and duties as first line managers.
• Develop a clear sense of purpose.
• Understand the importance of effective communication
• Understand how to handle conflict and manage conflicting situations
• Learn how to motivate yourself and how to inspire others
• Understand how to make logical and rational decisions in line with organisational goal.

Target Audience

• Anyone interested in supervising or leading.
• Anyone with little experience of supervising or leading a team.
• Anyone who has been assigned to new supervisory role.