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CX Workshop Series: Emotional Technology Training

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Lagos State, Nigeria

27 - 27 Sep, 2019 

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NGN 25,000

Venue: Simply Afrikan Place, Lekki Phase 1, Lagos

The Emotional Technology Workshop is a CX course designed for individuals/organizations seeking to create or manage human-cantered technology solutions that positively impact customer experience (CX) and overall business performance with measurable impact on investment (ROI).

Target Audience

Workshop is designed for UX designers, product designers, front-end developers, business analysts, start-ups, business development managers and marketers.

Objective

To equip participants with the knowledge and skill to design emotionally intelligent technology solutions that improves customer experience and business performance.

Outline

  • Definition of emotional technology
  • End to end technology solutions design process
  • Building emotions into technology
  • Human and technology resource alignment
  • Technology relationship management i.e. emotional and artificial intelligence
  • Technology data management
  • Measuring the impact of technology solution on CX   

Benefits

  • Access to experienced UX and CX resource/faculty
  • Course completion certificate
  • A FREE one-month trial on Survey2Connect
  • A copy of the book; Customer Pulse Check
Simply Afrikan Place, Lekki Phase 1, Lagos Sep 27 - 27 Sep, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 16:00:pm

NGN 25,000.00 + 1,250.00 (VAT)(Fee per participant)
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deBBie akwara +2348099442880

1) Sam Omotayo: Samuel is the Head, Innovation at Wema Bank and a volunteer faculty member at the Neetch Learning Institute. He is a certified user experience designer (UXD) and a senior product designer with 12+ years experience working with top brands in different sectors spanning from software design to banking, telecoms, government, VAS, social e-commerce, etc. Samuel has led successful UX projects while delivering world-class technology solutions strategy to drive sustainable business revenue increase using UX design thinking & CX management principles. 2) deBBie akwara: deBBie is the Founder & Principal CX consultant at Neetch Company and CX author. deBBie is a customer experience (CX) management expert consultant with over 2 decades of experience delivering CX success for local, pan African and international organizations across multiple industries e.g. financial services, technology, manufacturing, health, education, telecommunications, real estate, etc. With several local and global recognition for her innovative approach to CX, deBBie is on a mission to grow businesses, one customer experience at a time across Africa.
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CX UX UXD Technology Courses in Lagos Training in Lagos Seminars in Lagos Workshops in Lagos Nigeria Africa September 2019