Times are changing and, for forward-thinking organizations, so are security guards. Many businesses and government agencies alike have retired traditional security models for those requiring more highly skilled, multi-dimensional contract security personnel.
In a hyper-competitive marketplace, many businesses look to contract security partners to add value through a holistic service approach. For example, organizations that thrive on the quality of customer interactions often seek specially screened security personnel who can project a brand-positive image to visitors, clientele, or tenants. These security officers may be specially trained in concierge services, cross-cultural communications, disability awareness, conflict resolution and de-escalation techniques, ethics, telephone etiquette and other “soft,” customer-cantered skills that were practically unheard of just 20 years ago.
Likewise, the contract security industry is changing with technology, and so are its security officers. “Back when,” a lobby security guard performing access control needed a book and a pen. Now, security officers operate electronic visitor management database and badging systems. Walkthrough metal detectors, x-ray detection screening systems, advanced mail security systems, and explosives trace detection equipment are ubiquitous in the post 9-11 era, requiring specialized training and security force that is actively engaged in technologically driven security procedures.
The “all hazards” strategic response philosophy that evolved over several decades within the fire and police emergency services has rubbed off on the security services industry, too. Security firms often are expected to produce complex pandemic and business continuity plans; can deliver large, qualified backup forces for emergency contingencies; and conduct building evacuations and fire control panel operations—and that’s for starters. They are required to establish a liaison with public safety agencies and integrate seamlessly within the incident management system. All of this requires of the security firm resources, logistics, a well-developed command infrastructure, and—most critically—personnel with a level of experience and knowledge far exceeding that of security guards “in the old days.”
Progressive contract security firms have not stood still in the post-9/11 era, and their security guards show it. In reaction to the potential for mass shootings and other devastating incidents, progressive security firms are conducting predictive behavioural analysis training for their frontline personnel, who, by virtue of this and other training, have taken giant steps beyond the skill sets of traditional security guards.
Leading security contractors have evolved their capabilities to provide an impressive array of specialized services for virtually any market and any security challenge. If your organization values cost-efficient budgets, increased protection, and competitive service advantages, it is an opportune time to revaluate whether yours is a forward-looking security plan staffed with 21st century security professionals.
This course is a must attend for all forward looking organizations.