Confident, experienced and pro-active office managers and administrators truly are the key to a successful department and company. With ever expanding job definitions, office managers are required to have a wider range of practical skills as well has highly developed levels of communication and social skills. This seminar focuses on the development of the key components of the role, and the personal strengths and attitudes required in operating an efficient office or supporting team. It is designed to increase the skills of Senior Support Personnel across a range of disciplines, identify and examine the key components of the role and within each element build up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and timemanagement competencies.

The seminar helps the participants to:

• Learn how to prioritize and cope with multiple tasks
• Learn how to think as a manager – planning, making decisions and solving problems
• •Learn how to improve their communication skills to enhance their relationships
• Learn to manage their thoughts and feelings and improve self-confidence
• Learn how to be assertive and therefore more effective in the workplace
• Understand and develop intrapersonal and interpersonal skills
• Take control of the work habits and develop the practical skills and the personal strengths needed to be a professional office manager
• Increase productivity and effectiveness by prioritizing and making continuous improvements
• In-depth understanding of the principles and practices of successful office managers
• More calm and satisfying work life through stress management and self-awareness
• Overcoming fear of public speaking and creating an effective presentation
• Knowing how to get organized and stay on top of your tasks and time