The role of the executive secretary is rapidly changing and he/she is taking on more of the work of the manager.  He/she need to develop administrative skills into managerial talents in order to enable his/her superior to delegate work with assurance.

Course Objectives

 By the end of the program, participants will be able to:

• Identify present, individual strengths and weaknesses in the performance of executive secretarial duties.
• Identify the elements of good office design and environmental features to facilitate work flow and good communications
• Be aware of health, safety and security at work.
• Identify cultural differences and diversity in the workplace
• Analyze the personal attributes and requirements of the executive secretary
• Identify the basic management concepts of goal identification, setting priorities, implementation and evaluating effectiveness.
• Learn the techniques of effective delegating, motivating and assessing the effectiveness of human resources available to the executive secretary
• Organize, prioritize and store paper documents
• Use technology in the office to the best advantage
• Learn the techniques of effective delegating, motivating and assessing the effectiveness of human resources available to the executive secretary
• Be aware of the communication process in business
• Use the appropriate communication medium
• Be aware of the causes of communication breakdown
• Practice effective listening techniques
• Write effective meetings documents
• Identify the procedures for planning and preparing a successful presentation
• Be aware of the use of visual aids and technology in presenting information
• Consider the importance of business ethics
• Relate business ethics to day to day ethical dilemmas in the office
• Be aware of the importance of motivation at work
• Be aware of the function of groups and teams
• Be aware of the dynamics of groups and the way in which they interact

Course can also be delivered online. Venue and mode of delivery can be adjusted to meet your requirement