Lead, Manage and Develop Teams

Good leadership can make the difference between business success and failure. Effective leaders earn the respect of employees and can energise and inspire higher levels of productivity. In this course you will learn about different leadership styles and the impact these styles can have on a workforce. You will develop an understanding of the characteristics of good leaders and be able to assess your own leadership skill in the context of work.

Learning Outcomes

Upon course completion, participants will be able to:

• Differentiate between leadership and management

• Understand work place power bases

• Identify different leadership styles and know when they should be applied

• Identify the characteristics of a good leader

• Know how to encourage and support staff

• Delegate effectively

• Reinforce good performance and provide effective feedback

• Monitor performance and know how to counsel and coach others

Course Content

What is leadership?

• Management V Leadership
• Characteristics of an effective leader

Diagnostic clinic

Your leadership style

Vision and values

• Formulating a vision; defining your organisational and personal values
• Planning and goal-setting
• Defining projects that generate action
• Creating a workplace driven by values

Effective communication

• Managing different communication styles
• Creating a well-structured communication flow
• Framing and end-framing

The ladder of inference

Leadership styles

• The effects of various styles
• When to use different leadership styles

The language of effective action

• Making effective requests and promises
• Counteroffering and renegotiating

Effective delegation

• Principles of delegation
• When is delegation appropriate?
• Techniques for effective delegation

Performance coaching and review

• Key performance management skills
• Setting performance objectives
• Monitoring performance
• The performance review process/counselling

The gift of feedback

• Techniques for giving and receiving feedback
• Practising feedback

From Planning into action

For Whom:

Manager or equivalents and other Senior Officers with considerable Management experience and responsibilities in the board, members and other Affiliate Agencies.