Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. The new COVID-19 world environment also creates its own unique challenges affecting almost all the responsibilities of the professional administrator. This interactive training tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships no matter what the challenges.

Training will feature:

• Managing your time more effectively for increased productivity
• Understanding the secrets and pitfalls of effective communication
• Learning how to work in a virtual, post-covid work environment. 
• Managing your emotions, stress, and motivation levels
• Essential skills for organizing any project, meeting, or event

By the end of this Course participants will be able to:

• Work smarter and leverage their time to get things done quicker
• Set and achieve short- and long-term goals
• Communicate confidently and clearly at all levels
• Present themselves professionally in online and real-life meetings and presentations
• Organise themselves, their office, and their executives more effectively

Course Content

• Mastering your Workload
• What is your personal and work vision?
• The secrets to working smarter rather than harder
• Achieving long and short-term goals through proper scheduling and prioritizing
• Setting up administrative systems and procedures that work
• Time Management secrets to adopt and time wasters to avoid
• The latest technology to help you achieve administrative excellence

Essential Communication Skills

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying "no"
• Understanding different personality types
• Dealing with difficult personalities and situations
• Emotional intelligence at work
• Avoiding ego games and unnecessary conflicts

Working with your Boss and your Team

• Managing administrative responsibilities in the virtual workplace
• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments, and schedules
• Making travel and accommodation arrangements
• Preparing the office and tasks for your absence – holiday or lockdown
• Organising, attending, and minuting meetings – online and in person

Professionalism in the Workplace

• Handling the Phone Professionally – avoiding common mistakes we all make
• Writing friendly and professional emails
• Social media and technology savviness
• Mind Mapping for organising and planning
• Event planning – Small and medium sized project planning basics
• Making confident, clear presentations – online or in person
• Maintaining your professional image – even whilst working at home

Self and Stress Management

• Managing your responsibilities, roles, resources, and relationships from the inside-out
• The power of the sub-consciousness
• How to remain motivated and passionate about work in times of uncertainty
• Handling stress and pressure and anger at work
• Work life balance – how to achieve it
• Taking care of yourself and others without burn out
• Where to go from here – continuing professional development

Target Audience

The Conference is suitable for a wide range of professionals but will greatly benefit:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants
• Admin Officers and Confidential Secretaries
• Personal Assistants

Accommodation: This course is non-residential. Participants are to lodge in hotels of their choice near the Training centre. A list of these Hotels will be provided on request.

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.