Corporate Secretaries / Administrative heads' functions have become one of the most demanding careers and a tough profession. Their roles are now more diverse than ever as they find themselves working with the boss rather than for the boss. They now must make top management decisions that not only affect the boss, but the entire organisation, positioning them as leaders. To lead effectively, they must be aware of the needs of the organisation and have an eye on the future. They must possess top management skills and learn modern concepts and strategies in order to assume responsibilities of leadership with a high degree of professionalism.

This course is designed for the Executive Secretaries and Administrative heads to perfect the skills needed to take their careers to the next level of leadership excellence.

For Whom:

This program is designed for senior executive secretaries, senior executive assistants, senior personal secretaries, and office managers in both the public and private sectors of the economy, who want to achieve executive management excellence through professional expertise.

Learning objectives:

At the end of this program, Participants will be able to:

• have a new perspective on the modern executive secretary’s role;
• explain their role within the management team;
• communicate effectively to influence management decisions;
• develop good business writing skills;
• acquire skills for effective presentation;
• apply emotional intelligence in dealing with self and others; and
• set priorities and thrive under pressure to balance their work life

Course outline:

Day 1: Perspectives on the Modern Executive Secretaries and Administrative Heads' Roles

• Knowing your objectives as an executive secretary
• Creating added value in your role
• Understanding your team
• Understanding your role within the Management Team
• Working with your boss's work style
• Fitting in with the management team culture
• Dealing with multiple bosses

Day 2: Communicating Effectively to Influence Management

• Being an assertive assistant
  • Assertiveness and being taken seriously
• Presenting your ideas to management
  • Deciding on your core message
  • Designing the presentation
  • Delivering the presentation
• Effective techniques for influencing others
• You and Your Personal Brand
  • Business Etiquette
• Identifying and developing your personal brand
• Developing Effective Business Writing Skills
  • The use of language
  • Business terminology
  • Formality
  • Structure

Day 3: Leading Self and Other in an Emotionally Intelligent Way

• Enhancing self-awareness,
• Empathy: Social awareness,

Delegating tasks and responsibilities,

• Influencing and inspiring people, ·
  • Identifying personality disorders
• Managing difficult behaviour & poor performance

Building an Emotionally Intelligent Team      

• Building trusting relationships

• Communicating for Successful Leadership

Day 4: Financial Mastery

• Financial management skills for executive secretaries & Administrative Heads
  • The 5 golden rules to business success           

• Budgeting and Budgeting Process
  • Why do we Budget? The benefits & limitations of budgets
  • The key features of budgets
  • Basic budget forecasting techniques

• How to prepare a departmental budget?
  • The role of finance and accounting in the organisation’s success

Day 5: Work and Life Balance, Stress & Management

• Creating a clear vision, purpose and mission for your life
  • Setting achievable goals
  • Balancing life and work

Self and Stress Management

• Root causes and cures of stress
• Mind / Body connection – fight or flight response
• Self–Care – self-assessment and strategies

Basic Time and Task Management skills and techniques

• Time Perspective Inventory: How we use time
  • Deciding what to keep, what to eliminate, and what to delegate
• The habits of highly effective people
  • Scheduling your work to achieve work-life balance

This course package includes: Course material in soft copy, Tea break, Lunch, City tour, and certificate of attendance.

A Core 1.5 laptop with the soft copy of the course material loaded with a carrying bag will be presented to the participants at the end of the course.

Note: Payment is either USD or the prevailing parallel market rate. We do not accept the government official rate.

Training Methodology: Lectures, discussions, exercises, case studies, and audio-visual aids will be used to reinforce these teaching/learning methods

Course Booking

Please use the “book now” or “inquire” buttons on this page to either book your space or make further enquiries.