Competency Based Performance Management for Administrators

By the end of this training course, participants will be able to:

• Manage the distinction between competencies, skills and tasks
• Use competencies in public and private organisations
• Differentiate between Leadership, Technical and Behavioural competencies
• Link competencies to organisational objectives and values
• Use competencies for a range of HR processes

CONTENT

The Links between HR and Competencies

• What support should managers, team leaders and supervisors get from HR?
• Values, Strategy and HR
• Different methods of developing a competency
• An HR Management Framework Based on Competencies
• Technical, Behavioural and Leadership Competencies

Competencies and Recruitment

• Competency design – definitions, negative indicators, positive indicators
• Recruitment and Selection
• Adapting a competency framework for use in recruitment
• The use of assessment centres in recruitment
• Induction, orientation and personal development

Performance Management

• Using competencies in performance management
• The stages of performance management: agreeing objectives, giving feedback, coaching, appraisal
• Termly reviews of performance
• Links to pay scheme
• Introducing a performance management process

Talent Management

• Talent Strategy and Planning
• Developing and Deploying Talent
• Retaining Talent
• Acquiring Talent
• Succession Planning

Shaping Behaviour and Managing Culture

• Motivation
• Extrinsic and Intrinsic Reward
• Empowerment and Accountability
• Self-Assessment

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.