Emotionally intelligent management embraces and draws from numerous other branches of behavioural, emotional and communications strategies to develop more productive and successful managers and leaders. Knowing and raising your Emotional Intelligence is essential to your managerial and leadership success.

Learning objectives:

At the end of this program, participants will be able to:

• Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one's moods, emotions and drives as well as their impact on others
• Leadership strategies for working with others towards shared goals
• Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions.
• Develop interpersonal skills which indicate the individual's proficiency in managing relationships and building networks.
• Develop skills in responding to criticisms and adversity

For whom:

This program is designed for all managers, leaders and professionals who need to have in-depth knowledge of human behaviours, and those who want to be better leaders and managers. Managers and leaders who wish to understand their emotions and how it affects those around them and their productivity in the workplace.