This Document Control and Records Management course will discuss the principles of managing information.

• The organization: How your information is managed today
• Definitions: Understanding what the information terms mean
• Document control and records management: Similarities and differences
• Your organization
  • Identifying its type
  • Identifying its staff
  • Identifying its information
• Defining information goals for the organization
  • How to achieve information goals

Document control and records management program development process 

• Business case
  • Defining the purpose
  • What to include
  • Objectives of the case
    • Document Control specifics
    • Records Management specifics
• Records review
  • Identification of documents and records
  • Critical information, documents, and records
  • Electronic and physical formats
  • Storing records

Characteristics of a document control and records management program

• File plans
  • Challenges and problems
  • Classification of records
• Retention and disposition
  • Laws, regulations, standards, and business requirements
  • Developing a retention schedule
• Privacy and protection
  • Transparency
  • Integrity
  • Security
• Business, historical, and preservation archives

People, responsibilities, and information awareness

• Psychology of filing
• Accountability
• Communication and collaboration
• Creating the information management message
• Knowledge transfer
  • Developing the education package
• Sponsorship and guidance from senior management

Planning and action

• Information management strategy
  • Development of a plan to deliver document and records management
  • Policy and guidance writing
  • Information asset register
  • Document control and records management process plans
  • Change management
• Risk and recovery: Disaster prevention and continuity planning
• Education program
• Creating an action plan