Managing Banking Operations

This program will acquaint participants with in-depth understanding of various knowledge areas that are required of banking professionals. Participants will be equipped with the knowledge of the various banking products, operational aspects and various technology and regulatory requirements.

It’s designed to educate bank staff, accountants, finance managers and other managers with little or no knowledge of handling banking activities as well expose modern trends in banking transactions. Participants will be provided with essential management and operational technology skills required to work effectively and efficiently.

This training will highlight:

• Banker Customer Relationship
• Types of Customers and Their Accounts
• Negotiable Instruments and Related Matters
• Overview of Deposit Function
• Overview of Credit Function
• Principles and Practice of Lending
• Financial Analysis for Lending
• Introduction to Bookkeeping and Accounting
• Final Statements of Accounts of Banks
• Customer Relationship Management
• Teller Functions

Workshop objectives:

• Explain the customers’ rights and duties
• Explain the bankers rights and duties
• List, describe and discuss the  documents needed to open various accounts
• Open and close accounts in line with regulatory requirements
• Explain the Nigeria banker’s clearing system
• Pay and collect cheques in line with regulations
• Identify different types of negotiable instruments in line  with the bill of exchange act
• Discuss the concepts of sale and marketing in the business of banking
• Differentiate between marketing and sales
• Identify the necessary actions to be taken in determination of banker and customer relationship.

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.