Managing Employee Performance, Behaviour and Attitudes

This course explores the complex area of human behavior and performance. Essentially, Managing Performance is about getting the right things done in the right way by the right people. Accordingly, it involves directing and supporting employees in line with the organization’s vision and aims, and ensuring that the organization’s strategic goals reflect the needs of the business and are understood by all employees. But it also means that HR Professional, Business Partners and Leaders need to understand human psychology, human behavior and employee attitudes.

This training will highlight:

• Understanding of human psychological behavior
• Managing good performance and poor performance
• How to give effective feedback to others
• Develop self-awareness and emotional intelligence
• Transition from a technical expert to a people manager

Workshop objectives:

• Explain the meaning of performance management
• Describe how to manage performance decline
• Evaluate the basics of group dynamics
• Differentiate between talent management & succession planning
• Identify and list the key competencies of Emotional Intelligence (EI)
• Formulate a business case for appropriate performance appraisal
• Illustrate examples of performance decline and the appropriate interventions

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.