Essentials of Sales Administration

Sales administration is an essential part of a business function that is responsible to receive and process sale orders online, or via phone and email. Their duties include checking the accuracy of orders and issuing invoices, maintaining sales records, and compiling monthly sales reports. They may also be required to liaise with other departments and research new product lines.

Customer debt and debt collection are realities for every modern business regardless of size or nature. As a business owner/manager, preparing for debt collection issues and effectively responding to delinquent customers - debtors is a must to ensure continued business growth and success.

This training will highlight:

• How to efficiently and effectively prepare sales documentation.
• Ability to achieve better results using sales plans and targeting techniques.
• Understand the importance of up-to-date product knowledge.
• Constant and full awareness of the tough and competitive marketplace
• Processes that are involved in the pursuit of overdue payments.

Workshop objectives:

• Understand the roles and responsibilities of a sales administrator.
• Learn skills to achieve better results through their teams using sales plans and targeting techniques.
• Organize your work and sales call plan like a pro.
• Clearly understand how to prepare a sales forecast and a sales plan for their sales operation.
• Observe, evaluate and give feedback to team members and set performance development objectives using assessment tools supplied and provided within the training program.
• Explore ways to motivate their sales teams and create a more motivating environment.
• Run more effective sales meetings and morning huddles to inspire and motivate and provide clear direction to their sales team members.
• Prepare insightful sales reports for management decision-making.

Training Methodology

This course will be conducted physically and virtually simultaneously, with formal presentations and an interactive training manual. It will be delivered by seasoned trainers with vast experience in their respective fields of practice. The course is taught through a mix of practical activities, theories, group activities, and case studies. The session will be wrapped up by an industry expert to share practical experience related to the course topic, and a Q&A session with the participants.